April 2015:

​The Developmental Disabilities Administration (DDA)

is seeking input from you on a report titled:

“Targeted Case Management/Coordination of Community Services in Maryland”

Public comment and input can be submitted to:

wfb.dda@maryland.gov or by calling 1-844-253-8694.


The DDA hired a consultant to conduct a review of the functions and processes of Targeted Case Management, known as Coordination of Community Services (CCS) in Maryland, and to make recommendations for improvements. The consultants conducted the review of DDA’s CCS system through individual listening sessions and reviewing a wide range of documents.  This project included facilitating discussions with a variety of stakeholders including self-advocates, families, and CCS agencies to hear from those most directly impacted by the services.  The project also included reviewing current federal rules, guidelines, regulations, performance measure, and data system.

The report reflects feedback obtained with consideration of best practices employed by states nationally on supporting individuals with intellectual and developmental disabilities and in consideration of the new federal final Home and Community Based Services (HCBS) regulation.

Please share your input and recommendations by Friday, May 1, 2015.

Posted by: servicecoordination | March 11, 2015

March is Developmental Disabilities Month

President Ronald Reagan declared March to be Developmental Disabilities Awareness Month in 1987, urging “all Americans to join me in according to our fellow citizens with such disabilities both encouragement and the opportunities they need to lead productive lives and to achieve their full potential.”

Now, nearly 30 years later, Service Coordination continues to work to support individuals with disabilities. Each day, service coordinators listen to the wants and needs of individuals we support while helping to guide each person towards his or her goals in life. Service Coordination celebrates developmental disability awareness this March and welcomes you to show your support. Getting involved is as easy as mentioning Developmental Disabilities Month on your social media accounts, writing a blog about your life or just talking with friends about why disability awareness is important to you. Learn more about Developmental Disabilities Month here.

Posted by: servicecoordination | March 10, 2015

Office Updates

Service Coordination, Inc. (SCI) has provided resource coordination services for more than 32 years. Our experience has taught us that our service coordinators are most beneficial to the individuals we support when they are out in the community, directly engaged with people. Service coordinators prove to be most valuable in offering supports when they are actively present in the places where individuals work and/or live.

Over the last few years, we have identified and implemented technological advancements that allow our service coordinators to better perform traditional office duties while out in the community. An added outcome of this evolution in working style is that we now have a decreased need for office space. Instead of sometimes being located at a nearby office, service coordinators will now be out in the community even more, where they are most helpful.

Because of technological advances that empower our newfound mobile working abilities, we have identified several area office spaces as being unnecessary as we evolve. Service Coordination is now undergoing office consolidations and will soon operate under a Regional office system, with main offices in the Central and Western Regions, as outlined by The Developmental Disabilities Administration. SCI will retain satellite offices in far-reaching areas of the state of Maryland.

Changes and evolutions in our work are always directed by the wants and needs of our community and we will continually adapt to best suit those who count on SCI for resource coordination services. In addition, by consolidating offices into Regional areas, we are able to reallocate expenses for our organization while lessening our carbon footprint of excessive energy costs.

Services and service coordinators for individuals will remain the same. Some contact information for Service Coordination will change and this is located at ServiceCoord.org

Posted by: servicecoordination | November 3, 2014

Access by Voters with Disabilities

Maryland is committed to making voting accessible to all voters. Almost all of Maryland’s polling places are accessible to voters with disabilities on election day.

Is my polling place accessible?

Use the voter look-up website to find out if your polling place is accessible. If your polling place is not accessible, there will be a list of the reasons why. This may help you decide if the polling place is accessible for you.

Is the touchscreen voting unit accessible?

The touchscreen voting unit is accessible to most voters. Using a headset and keypad, blind voters and voters with low vision are able to vote by listening to the ballot selections and by using the keypad. You may also choose to use the high contrast and large print functions of the voting unit. The touchscreen voting unit can also be used by voters who need to sit while voting.

If you want use the audio ballot, ask an election judge. Election judges will answer questions and help you, if needed.

Can someone help me vote?

Yes. You can bring someone to help you vote as long as that person is not:

  • Your employer or an agent of your employer
  • An officer or agent of your union
  • A challenger or watcher

Or, you may choose to have two election judges help you.

The person helping you must sign the Voter Assistance Form and cannot suggest how you should vote.

For more information, visit: http://www.elections.state.md.us/voting/accessibility.html

Posted by: servicecoordination | October 27, 2014

Voting Rights In Maryland

Disability Law Center

As a Marylander Voter, you have the right to:

Vote in an accessible polling place.  Call your local board of elections or check on-line at http://www.elections.state.md.us/voting/accessibility.html to find out if your polling site is accessible to you.  The on-line polling site locator will also confirm that you are registered.  To request an accessible polling site contact your local board of elections by close of voter registration.

Vote at an early voting center in the county where you live.  To find an early voting center near you, go to:  http://www.elections.state.md.us/voting/early_voting.html

Vote by absentee ballot.  Any registered voter may request to vote by absentee ballot.  To get an application and to check deadlines, go to: http://www.elections.state.md.us/voting/absentee.html

Cast a private and independent ballot.

Receive voting assistance if needed.  You may ask an election judge for help, or bring any other person to help you except your employer or union official.

Cast a ballot on an accessible voting machine.  You may select a large print or high contrast ballot.  You may also request an audio ballot, which requires the use of headphones and a keypad.  The angle of the voting machines can also be adjusted for better access.

Cast a ballot as long as you are in line when the polls close.

Vote a provisional ballot if your name does not appear on the voter registration list or there is a question about your eligibility to vote.

It is a good idea to bring identification with youFederal law requires that if you registered to vote by mail you must provide identification before voting for the first time in Maryland.

Voter Hotline

To report voting concerns that may be related to a disability (such as access to a polling place, voter assistance, or problems using a voting machine) contact: 

Maryland Disability Law Center at 410-727-6352, ext. 2601; 800-233-7201, ext. 2601; TTY 410-235-5387

Posted by: servicecoordination | October 24, 2014

News From Service Coordination, Inc.

From the October issue of The Exchange. Read the full edition here.

Read our monthly newsletter.

Posted by: servicecoordination | October 21, 2014

CMS Community Rule (Regulation) Update:

Important Reminder: CMS Community Rule (Regulation) Update:

The Developmental Disabilities Administration (DDA) has developed three surveys to get input from three groups: (1) participants/caregivers, (2) case managers/support planners/resource coordinators, and (3) residential and assisted living providers. Links to each survey are below:

1) Survey for Participants or Caregivers 
*The purpose of this survey is to collect information about a participants’ plan of service and settings where they receive services.
2) Survey for Case Managers/Supports Planners
*The purpose of this survey is to collect information about participants’ service plans and the process used for writing those plans.
3) Survey for Residential Providers
*The purpose of this survey is to collect information about residential providers’ settings and services.

You may also request a paper copy of the survey by emailing dhmh.hcbssetting@maryland.gov. DHMH has requested the surveys be completed no later than Friday, October 31, 2014. If you have questions regarding the surveys, please contact MaryAnn Mood at mamood@hilltop.umbc.edu or 410-455-6395.

Additional information regarding the CMS Community Rule (Regulations) is located on the Department’s Medicaid and Developmental Disabilities Administration (DDA) websites as follows:

Posted by: servicecoordination | October 15, 2014

Service Coordination Is Now Hiring

Now Hiring

Posted by: servicecoordination | October 8, 2014

White House Holds Disability Summit to Improve Health

After a finding that nearly half of disabled people are physically inactive, the issue of health and wellness for disabled people has come to the forefront of many public health organizations. This week, the White House is holding a summit to bring together advocates, experts and people with feedback from a variety of perspectives to discuss ways to get disabled people more active, and to work on getting these methods out into the U.S. public. The event markedthe first time that the White House had held a disability-focused health and fitness summit specifically looking at ways to improve health outcomes for disabled people.

Disability is often associated in the popular mind with ill health, but that doesn’t actually need to be the case. A wheelchair user, for example, can be very healthy although she may lack mobility in her legs. However, she can also experience health problems like poor core and upper body strength, pressure sores, asthma, and other issues that might be alleviated by helping her get active and connecting her with a nutritionist who can meet her specific needs. This summit focused on building a commitment to inclusion among people and organizations who work in the health care, physical fitness and nutrition fields.

It started on Monday at the Eisenhower Executive Office Building with an event that included administrative officials, parents and members of community groups. They discussed successful community initiatives that have reached disabled people and their families. On Tuesday, the event transitioned to the Department of Health and Human Services, where members of the summit discussed ways to improve and implement fitness initiatives for the nation with a specific focus on disability inclusion; one important aspect to this is educating community groups about the 9 Guidelines for Disability Inclusion developed as part of the Commitment to Inclusion initiative.

These address issues like accessibility, making disabled people stakeholders in program development, affordability and clear metrics for evaluating outcomes. While the guidelines are aimed at fitness programs, they’re more widely applicable to any setting where people want assistance with disability inclusion, whether it’s a conference, fundraising event, or community project. The guidelines reinforce the need to keep the needs of disabled people in mind at all times when developing programs, and to accommodate those with needs that are different from those of the general population.

The National Center on Health, Physical Activity and Disability, the American Association on Health and Disability, the Center on Disability at the Public Health Institute, and the President’s Council on Fitness, Sports and Nutrition (PCFSN) were among the participants at the event, which examined why disabled people have trouble accessing fitness programs, and how barriers can be overcome. Barriers to inclusion can include physical inaccessibility, instructors who aren’t trained in working with disabled people, affordability, difficulty in getting to facilities, isolation and housing difficulties.

This is a multidisciplinary issue with serious policy implications for the United States, both in terms of improving health outcomes for disabled people and including disabled people more broadly in society. Whenever the White House holds a summit on disability policy, it sends a signal to the nation that the federal government is committed to addressing disability issues, and wants to work with disability advocacy groups to achieve positive outcomes for the disability community. Groups like the National Council on Disability play a key role in making sure the U.S. policy landscape includes disabled people every step of the way.

By s.e.smith, from care2.com, October 7, 2014

See original story here.

Posted by: servicecoordination | October 7, 2014

Service Coordination Is Now Hiring


Join Our Team!

Service Coordination, Inc. employs more than 280 Resource Coordinators in offices throughout areas in Southern, Central and Western Maryland; serving more than 14,000 individuals with intellectual and/or developmental disabilities. Our staff are highly qualified; education of a Bachelor’s degree or higher is a requirement for hire. Our Resource Coordinators have on average 6 years’ working experience with us. They work hard each and every day to make a difference!

Service Coordination, Inc. is also unique due to our mobile workforce and technological capabilities which allow us to work from virtually anywhere in the communities in which we serve people. If you meet the following qualifications and are interested in being part of a dedicated team that works to improve the lives of people with disabilities, please apply today.


1. Bachelor’s degree or Master’s degree in a human service field.*

​2. Significant experience in working with people with developmental disabilities preferred.

3. Belief in and ability to implement the principles of self-determination for people with developmental disabilities.

4. Must be willing to assist people with developmental disabilities to develop community connections and support networks.

5. Ability to or experience in working collaboratively with different groups or service systems to identify, coordinate, and assure appropriate services.

6. Experience with person directed individual planning.

7. Must have energy, persistence, flexibility, good negotiation skills, and the ability to deal professionally and positively with difficult situations.

8. Ability to work a flexible schedule, including evenings and weekends, to meet the needs of people served.

9. Good time management and organizational skills.

10. Ability to communicate effectively both verbally and in writing.

11. Ability to prioritize work.

12. Have a reliable automobile to travel to visits, meetings, etc. and a valid driver’s license with a good driving record.

13. Be proficient in Microsoft Word and Excel; ability to learn new technology


1. Assist individuals in identifying life goals and specific preferences.

2. Assist individuals in identifying and utilizing community connections and natural support networks.

3. Educate individuals about self-determination, enviable lives, and natural supports and assist individuals in exploring the implications for themselves.

4. Recommend supports and services to help individuals achieve their goals.

5. Coordinate the Individual Plan specifying preferences and supports and services for each assigned individual.

6. Locate and coordinate services. Provide technical support and direct assistance in locating services to include resolving crises.

7. Advocate for and assist individuals in advocating on their own behalf.

8. Monitor identified supports and services to determine individual’s satisfaction with services, and quality of services, addressing concerns as necessary.

9. Work cooperatively with individuals, families, service professionals, and others to ensure that necessary supports and services are located and implemented.

10. Participate in activities that promote community awareness and acceptance of people with disabilities.

11. Recommend and engage in projects designed to empower people with disabilities or to expand or improve the service delivery system.

12. Participate in meetings and training sessions that offer learning opportunities and that promote and enhance skills and professional development.

13. Maintain accurate up-to-date files for each individual served, and maintain other files as necessary for the success of the project.

14. Complete other administrative duties as required.

15. Perform all duties as described, and others as required, using the foundation of agency philosophy and values.
For more information and to apply now, visit: https://www.servicecoord.org/careers.html

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